App For Customer Support
A support app that moves every customer request from first enquiry to resolution — routed through your branch heads and service engineers, with visibility at every step along the way.
Mobile Apps Delivered
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Years of Mobile App Experience
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What we build
Everything a support management app needs
Easy Login & Registration
A quick sign-up and login flow so customers, engineers, and admins can all get into the app without friction.
Customer Management
Admins can add and manage customer records directly, keeping every enquiry tied to the right account.
Sales & Service Enquiries
Customers submit sales or service requests straight from the app, instead of calling in and waiting on hold.
Engineer Reporting
Service engineers file their report the moment a job is done, right from the field — no paperwork to bring back to the office.
Real-Time Notifications
Everyone gets notified the moment something needs their attention — no one has to go looking for updates.
In-App Chat
Customers and support staff can message directly inside the app when a request needs more back-and-forth.
Customer Ratings
Customers rate the support they received, giving you a direct read on service quality per engineer or branch.
Service Record History
A full history of past service requests, so nothing is left to memory when a customer calls back.
Why it matters
Why This Matters for Your Business
Time Savings
Requests move automatically between admin, branch head, and engineer — no manual phone calls or paperwork slowing things down.
Customer Satisfaction
Customers can track their request and rate the support they got, instead of being left wondering what's happening.
Cost Savings
Less time spent on manual coordination means lower overhead per support request handled.
Seamless Customer Experience
One consistent flow from enquiry to resolution, regardless of which branch or engineer handles it.
Why choose us
What makes PG Softwares different
25+ apps delivered, 10+ years of experience
We've built apps that handle real operational workflows, not just simple form-and-list apps.
Multi-role workflow expertise
Admin, branch head, engineer, and customer all work from the same app, each seeing only what's relevant to them.
Real-time tracking built in
Notifications and status updates happen automatically at every step, so nothing gets lost between handoffs.
Optional ERP & payment integration
Connect the app to systems you already use instead of running support as a separate, disconnected process.
Support after launch
Free support for minor changes and bug fixes once your app is live.
Frequently Asked Questions
Can this app handle multiple branches?
Yes — requests are assigned by branch, and each branch head manages and tracks their own team's service calls.
Can the app integrate with our existing ERP or billing system?
Yes, ERP integration and billing are available as advanced features, built around what your business already uses.
Will customers get updates automatically as their request moves along?
Yes — notifications trigger automatically at every handoff, from the customer's initial submission through to the engineer's final report.
Can service engineers use this out in the field?
Yes, service engineers can submit their report directly from their own app right after completing a job, without needing to return to the office first.
Can customers rate the support they received?
Yes, customer ratings are built into the app, giving you a direct measure of service quality.
Is this available for both Android and iOS?
Yes — as native apps for both platforms, or as a single Flutter build covering both.
Do you offer support after the app goes live?
Yes — free support covers minor changes and bug fixes after launch.
Ready to streamline how your business handles support?
Talk to our team — free consultation, no obligation.