About App
Step 1 – Connecting customers to the company via support form.
Step 2 – The admin can forward customer support request details to the branch head by manually assigning.
Step 3 – The branch head should assign the support to a particular service engineer.
Step 4 – After successful support service engineer can enter the report on the app. The report can be viewed by admin and branch head.
Notification
1. Admin will receive when customer submit a request
2. Branch head with receive a notification when admin assign a support request
3. Service engineer will receive a notification when the branch head assign a service request.
4. After completion of the service engineer submit the report on his app. The admin & branch head will receive the notification.
Support Management System Mobile App – Features
- Easy Login Registration
- Customer Add
- Engineer Report
- Notification
- Chat
- Rating
- Sales Enquiry
- Service Enquiry
- Services Report Entry
- Service Record List
Support Module
Administrator Facility
- Pending new service enquiry assigned to branch
- Branch head enquiry assigned to service engineer
Branch Head Facility
- They can assign the service call to engineer
- Branch head and Admin can also see if the service call is over
Service Engineer Facility
- Service Report entry
Customer Facility
- Rating
- Sales Enquiry
- Service Enquiry
Admin Responsibility
- Admin can add Product, Customer, Branch
- Admin can view Service Enquiry List, Sales Enquiry, Sales Report, Customer Rating
Advanced Feature
- Login using Social Media
- Payment Gateway
- Billing and Payment
- ERP Integration
- Chat Option
- Notification
Process Flow (Branch wise support service tracking system)
- Step 1 – The customer makes the call request
- Step 2 – Admin Assign
- Step 3 – Branch head assign any engineers
- Step 4 – Service Engineer updates the status
Benefits of Mobile App for Support Management
- Time Savings
- Customer Satisfaction
- Cost Savings
- Seamless Customer Experience
- Business Continuity
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